TERMS & CONDITIONS

Introduction


These Terms of Rental (“Terms”) are a legal agreement between you ("you" or "your") and The Little Rental Company Ltd (“The Little Rental Company”, “we” "us," or "our"), a registered U.K. company under the company number 11408286, with its principal place of business at 25 Catterick Way, Borehamwood, Hertfordshire WD6 4QS, establishing terms and conditions under which you will opt to hire baby clothing items (“product”, “item”) and receive related services (“services”) from The Little Rental Company Ltd via our website at www.thelittlerentalcompany.co.uk (“website").

Please read the terms and conditions of this agreement and our privacy policy carefully and make sure you understand them before subscribing to the service. By signing up for the subscription service, you are agreeing to be bound by and become party to this agreement and subject to our privacy policy. Terms may change, and by subscribing you agree to be bound by any changes to the agreement for rentals after the date of such change. We may provide notice of any such changes by email, or by publishing them on the website. If you do not agree to all the terms of this agreement and our privacy policy, please do not subscribe to the service. 

You agree to receive all communications from The Little Rental Company electronically via email. You agree to keep your email address up-to-date at all times and agree that you will be deemed to have received any notices we send to that email address. 

Adult Agreement Required
By accepting these terms and conditions, you represent that you are 18 years or older and that you are authorised to use the chosen payment method for the purpose of hiring the products as described herein.

 

Countries of Residence

The Little Rental Company was founded and resides in the UK. For the time being we can only accept custom from customers based in the UK. We would love to hear from customers outside the UK to see if expanding our areas of operations to other countries is a viable business option. Please contact us to discuss further.

Hire Not Purchase
You agree and acknowledge that you are hiring the products and that ownership of the products remains with The Little Rental Company at all times. As is normal with any sort of hire, you are paying fees in advance and not in arrears (i.e. The Little Rental Company is not providing you with credit – no need for credit checks).

Subscription Fees
The subscription fee (“fee, fees") listed on the website includes the hiring fee, allowances for reasonable wear and tear, and delivery. The minimum hiring period is one calendar month.

Payment Card Authorisations
Upon subscribing, you hereby authorise us to charge your payment method for fees due. We will charge your payment method the amount of the fee immediately upon your subscription to the service with your first order. 

You hereby authorise The Little Rental Company or our third-party payment processor to charge your payment method for the applicable fee on a recurring basis until cancellation.

All The Little Rental Company fees are non-refundable.

Delivery
Please ensure the delivery address is accurate before ordering items through your subscription. You will be held liable for any inaccuracy in your delivery address, and the replacement of lost items at full Recommend Retail Price. Email sarah@thelittlerentalcompany.co.uk if you have any questions.

 

Returns
In order to suspend or cancel your subscription, you must inform The Little Rental Company as soon as possible and return all items within your bundle(s) to The Little Rental Company. You must return all items hired to you, regardless of their condition. If you fail to return an item(s), we will contact you first by email to remind you of the outstanding item(s). If you have been notified and still do not return the item(s) within 14 days, you agree that The Little Rental Company may charge your payment method the full recommended retail price of all items that are not returned. You will be charged pro-rata for late returns, hiring ends upon The Little Rental Company
receiving the returned bundle(s)/item(s).

 

Maintenance & Care

You agree to treat all clothing with care and return them to The Little Rental Company in the same condition in which you received them. You are obligated to maintain, wash and store the clothes in accordance with the care labels to prolong the life of them. We would prefer it if you hand dyed all items and didn't use a tumble dryer as this could shrink the clothing. We accept general wear and tear, but the extent is to Our discretion.  Please email us if you are unsure.

 

If you spill something on Our clothing or otherwise stain it, You are only permitted to soak the clothing and/or attempt to remove the stain provided such actions do not contravene the instructions on the care label attached to the clothing. Damage caused to item(s) while trying to remove such stains could lead to the Little Rental Company charging you the full recommended retail price of the damaged item(s).

 

You may not alter or transform the clothes in any way. However, You are entitled – but not obliged – to make or, at Your own expense, carry out repairs to the items of clothing, as You deem necessary for the continued use of the clothing, as a result of normal wear and tear or damage caused by You, provided that the item(s) of clothing are not modified or converted, and return the item(s) to their original condition but please contact sarah@thelittlerentalcompany.co.uk or fill in the contact us form before attempting any repair.

 

Loss & Damage
Reasonable wear and tear to the item(s) (including minor stains) is fully covered in your fee. If you have any items that are damaged or lost, please contact us immediately via email sarah@thelittlerentalcompany.co.uk
 or fill in the contact us form so that we can work together to find a solution. 

If you return an item with excessive damage exceeding reasonable wear and tear, as determined by The Little Rental Company’s sole discretion, you agree that The Little Rental Company may charge your payment method the full recommended retail price of the item. If an item is lost, and therefore not returned to The Little Rental Company, you agree that The Little Rental Company may charge your payment method the full recommended retail price of any lost item.

Cancellations & Refunds
You are free to cancel your subscription at any time. You will be entitled to a pro-rata refund from the date of receipt of the item(s) by The Little Rental Company. Before returning item(s) please ensure your pre-supplied Returns Form is included with the item(s). The form is required to allow The Little Rental Company to off-hire the item(s) on your account. The form will include a list of item(s) to be returned. If the form is not included with your returned item(s), The Little Rental Company will have no way of attributing the item(s) to your account, and you will still be charged the recurring fee. If you have lost your Returns Form, please contact us via email
sarah@thelittlerentalcompany.co.uk or fill in the contact us form for a new copy which will be emailed to you, before returning your item(s). If you return item(s) without a form, in order to stop recurring fees, you would need to report the item(s) lost, at which point The Little Rental Company will off-hire the items but charge your chosen payment method the full recommended retail price of the item(s) lost.

 

Product Disclaimer and Liability

Whilst The Little Rental Company use all reasonable endeavours to ensure that Our clothing is regularly inspected, maintained, washed/dry cleaned and/or replaced as necessary so that they are ready to wear, use of Our clothing is entirely at your own risk.

 

To the fullest extent permissible by law, The Little Rental Company shall not be liable for any loss or damage that is not foreseeable, including for any health-related consequences associated with wearing the clothing, including but not limited to any allergy to the materials themselves or the cleaning products used on them.

 

In any event, The Little Rental Company’s total liability under these Terms and Conditions shall be limited to the value of the contract between Us and You, that is, the total fee payable by You for the clothing for your current hiring period.

 

Other Important Terms

We may transfer (assign) Our obligations and rights under these Terms and Conditions to a third-party (this may happen, for example, if We sell Our business).  If this occurs You will be informed by Us in writing to the email address associated with your account.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third-party who will remain bound by them.

 

You may not transfer (assign) Your obligations and rights under these Terms and Conditions to a third-party without Our express written permission.

 

These Terms and Conditions are between You and Us.  They are not intended to benefit any other person or third-party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

 

Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.

 

Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.

 

Privacy Policy
What does The Little Rental Company do with your information?

The Little Rental Company takes your privacy very seriously. When you create an account, you provide your personal details in order to allow us to contact you and deliver item(s) to your chosen address. We will not use your data for any other reason than to provide the service you are subscribing to. We will not share your personal data unless compelled by law.

 

The Little Rental Company may seek your permission in future to include you in newsletters or relevant offers that might interest you.

 

Consent

How do I consent?

When you provide us with personal information to complete a transaction, verify your debit or credit card, place an order, arrange for a delivery or return a rental, you implicitly grant us consent to use the information provided for that specific purpose.

 

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent by contacting us at sarah@thelittlerentalcompany.co.uk or fill in the contact us form You may only revoke consent for secondary purposes, like marketing. We will always need to retain and maintain your basic personal information in order to provide services to you. To fully remove your data from our records, you must return all item(s) (or pay the full recommended retail price if you chose not to return them) and close your account with The Little Rental Company.

Disclosure
We may disclose your personal information if we are required by law to do so.

Data Sovereignty

Our store is hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored by Wix’s data storage and/or databases. The data is securely stored and may reside on servers in the United States. Wix can be compelled by subpoena to release your data to a US court. This may be specifically related to you, or through proceedings involving Wix or other Wix customers. The Wix platform is GDPR compliant capable, and The Little Rental Company operate inside the GDPR.

 

Payment

If you choose a direct payment gateway to complete your purchase, then Stripe / PayPal stores your debit or credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s and PayPal’s Security information:

https://stripe.com/docs/security/stripe

https://www.paypal.com/c2/webapps/mpp/security/general-iconixoverview?locale.x=en_C2

 


Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers (Stripe and PayPal), we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

Stripe: https://stripe.com/gb/privacy

PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and encrypted at rest with a AES-256 encryption. No credit card information is stored by Wix or The Little Rental Company Ltd, the data (such as card numbers) resides with the payment providers. Wix may store tokens which represent card transactions but does not store any sensitive payment data.

 

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.

 

Internet Browser Cookies

The Little Rental Company will not directly use browser cookies, but our e-commerce platform Wix (or Stripe/PayPal payment services providers) may set cookies to assist with your user experience or remember details you entered between visits to help speed things along for you. These companies are PCI compliant which means they must adhere to very strict security practices, so you can be confident these cookies are not causing you harm. If in doubt, please read the notices about accepting cookies before doing so.

 

More information regarding cookies can be found here:

 

Stripe: https://stripe.com/cookies-policy/legal

PayPal: https://www.paypal.com/uk/webapps/mpp/ua/cookie-full?locale.x=en_GB

 

Changes to this Privacy Policy 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to supply you with services.

GDPR (EU General Data Protection Regulations)

When GDPR came into effect on 25/05/2018 a lot of news was made about citizens being bombarded by companies requesting permission to keep using your personal data. The UK already had the Data Protection Act, which is broadly the similar to the GDPR. You had and continue to have many of the same rights under GDPR. The newer GDPR introduced larger fines for companies not treating customers data correctly. The Little Rental Company Ltd takes your privacy very seriously and you own the data that we hold about you.

 

If you would like to see what data we hold about you, correct it, or delete it, please email sarah@thelittlerentalcompany.co.uk or fill in the contact us form and we will be happy to assist you.

©2019 The Little Rental Company

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